Privacy Policy

At MindfulWell, your privacy is deeply important to us. This policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, and programmes.

We are committed to protecting your information in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We may collect personal information necessary to provide safe and effective services, including:

  • Name, email address, and contact details
  • Health and wellbeing information relevant to your care
  • Booking and payment information
  • Information you share during sessions, programmes, or forms

How We Use Your Information

Your information is used to:

  • Provide counselling, coaching, and wellbeing services
  • Manage bookings, payments, and communication
  • Ensure safe, ethical, and appropriate care
  • Improve our services and client experience

Secure Storage & Systems

We use secure, industry-recognised systems to store and manage your information.

  • Client records and bookings are managed through Splose, a secure practice management system
  • Payment processing is handled through Stripe
  • We take reasonable steps to protect your data from loss, misuse, or unauthorised access

Sharing of Information

Your information will never be sold or shared for marketing purposes.

We may share information only when:

  • You have given consent
  • It is required for your care (e.g., referrals)
  • There is a legal or safety obligation (e.g., risk of harm)

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of your information
  • Withdraw consent where applicable

Website & Cookies

Our website may collect basic usage data (such as browser type or pages visited) to improve performance and user experience. This information does not personally identify you.

Confidentiality

All personal and health information shared within sessions is treated with strict confidentiality, in line with ethical and professional standards.

Confidentiality may only be broken where there is a serious risk of harm or where required by law.

Policy Updates

This policy may be updated from time to time. The most current version will always be available on our website.

Contact

If you have any questions about this policy or your information, please contact us at:

team@mindfulwell.co.nz